Cookie Policy
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website function correctly, remember your preferences, and provide us with information about how the site is used.
2. How We Use Cookies
We use essential cookies for core site functionality (shopping basket, checkout, currency selection) and analytics and marketing cookies to understand how visitors use our site and to measure the effectiveness of our advertising. Analytics and marketing cookies are loaded in accordance with our cookie consent mechanism.
3. Essential Cookies
These cookies are strictly necessary for the website to function and cannot be switched off.
| Cookie Name | Purpose | Duration |
|---|---|---|
| woocommerce_cart_hash | Stores a hash of your shopping basket contents to ensure the basket displays correctly | Session |
| woocommerce_items_in_cart | Records whether your basket contains items, enabling basket functionality | Session |
| wp_woocommerce_session_* | Contains a unique session identifier so the server can maintain your basket and checkout state | 2 days |
| wordpress_logged_in_* | Identifies you as a logged-in user and enables access to your account | Session or 14 days if Remember Me is selected |
| wordpress_sec_* | Authenticates your session securely in the admin or account area | Session |
| wp-settings-* | Stores your display preferences for the WordPress interface | 1 year |
| arlowe_cookie_consent | Records that you have acknowledged our cookie notice so it is not shown again | 1 year |
| wc_currency / aelia_cs_selected_currency | Stores your selected currency preference | Session |
4. Analytics Cookies
We use Google Analytics 4 (GA4) to understand how visitors interact with our website, including pages visited, time on site, and how you arrived. This data helps us improve the site experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique visitors to our site | 2 years |
| _ga_* | Used by Google Analytics to maintain session state | 2 years |
5. Marketing and Advertising Cookies
We use cookies from advertising platforms to measure the effectiveness of our advertising campaigns. These cookies may track your browsing activity across other websites.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Google Ads | Measures ad conversions and links ad clicks to purchases on our site | 90 days |
| _fbp | Meta (Facebook/Instagram) | Identifies visitors for Meta advertising attribution | 90 days |
| _fbc | Meta (Facebook/Instagram) | Stores click identifiers from Meta ad clicks | 90 days |
| _pin_unauth | Identifies visitors for Pinterest advertising attribution | 1 year | |
| _epik | Tracks Pinterest ad click attribution | 7 days |
6. Third-Party Payment Cookies
PayPal
When you proceed to checkout, PayPal may place cookies to process your payment securely, enable Apple Pay and Google Pay, and prevent fraud. These cookies are essential to completing your purchase. For details, see PayPal’s Cookie Policy.
Klarna (via Kustom)
If you select Klarna or pay-later options at checkout, Klarna may place cookies to process your payment and assess eligibility. For details, see Klarna’s Privacy Policy.
Omnisend
If you subscribe to our newsletter, Omnisend may place a cookie to identify you and track email engagement. This cookie is placed only after you actively subscribe. For details, see Omnisend’s Privacy Policy.
7. Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from using key features such as the shopping basket and checkout.
8. Changes to This Policy
If we introduce new cookies or change how we use existing ones, we will update this page.
9. Contact
If you have questions about our use of cookies, contact us:
Arlowe Hardware Ltd.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@arlowehardware.com
Last updated: 2 April 2026